Agreement

• You are stating your consent with the following terms by making payment to confirm your booking.
• These terms can be reviewed anytime at this link: http://www.japanbooking.info/ryokan/funamisou/terms

The total price shown for your reservation:

• Includes Selected Meals (dinner and breakfast), Accommodation, Use of hot spring, Tax and Service Charges
• Excludes Hot Spring Tax (by Japanese government), 150 yen per person per day (To be paid at Ryokan)
• Excludes Extra drinks (wine etc) ordered during meals

Payment to confirm your reservation:

• 10% Deposit Payment of the total price is required to be paid to confirm your reservation
• Payment is processed by Paypal (Major credit cards accepted). Paypal will send you an email after you have made your payment.
• If you encounter any problems while making your payment (such as credit card will not go through), please contact Paypal directly.
• Please note that if you choose to pay with Paypal E-check, it will take at least a few working days for the payment to be processed. If your check-in date is very close, please consider using credit card or other means of payment. Your reservation may not be confirmed before your check-in date.

Payment at Ryokan

• The remaining 90% of the total price
• Hot Spring tax (by Japan Government) of 150 yen per person per night
• Extra drinks (wine etc) ordered during meals
• Cash (Japanese yen), Visa and Master Cards are accepted.

Check-in, Check-out Time

• Check-in: From 15:00 to 20:00
• It is possible to leave your luggage at the Ryokan if arriving before 15:00
• Check out: Before 10:00 the next morning.

Meal Time

• Breakfast is served at either 7:30am or 8:00am. Dinner at either 6:00pm or 6:30pm.
• After 7pm it is NOT POSSIBLE to serve dinner since kitchen staff leave early.

Confirmation

• A confirmation mail with reservation details and reservation no. will be sent to you once your deposit payment is received.
• You will need your reservation no. for check-in.
• If do not received the confirmation mail within 12 hours of your payment, please kindly contact us.

How to make a cancellation/change of reservation

• A link will be provided for you to cancel your reservation. Please read below for cancellation charges.
• It is NOT POSSIBLE to modify your reservation (e.g. change of date, change of guest, room type etc) after it is confirmed by payment. You have to cancel it and make a new one for any changes in reservation. Cancellation charges apply as stated below.

Cancellation Charges

• For all cancellation there is a fixed handling charge of 500 yen
• For each day of your reservation, a cancellation charge may apply depending on the time of cancellation according to the following table

• If applicable, refund of deposit payment after cancellation charges will be sent through Paypal.
• Refund can only be made through Paypal. Normally Paypal can directly refund to your credit card but in the case that Paypal fails to do so you may need a paypal account to receive the refund. Any charges from Paypal will be deducted from the refund amount.
• If applicable, addiational cancellation charge will be requested from you through Paypal.

Overbooking

• There is a rare chance that overbooking may occur with the booking system, and your reservation has to be cancelled even if you have made the payment for confirmation. In case of overbooking, notification will be sent as soon as possible and full refund will be made.